Refunds and Donations 2022

Northumberland Pride – Refund or Donate

When Northumberland Pride Festival 2022 was cancelled, we informed ticketholders and organisations by email and through media platforms to visit www.northumberlandpride.org.uk/festival for more information from 09/05/2022. We’ve tried to make the process as simple as possible.

Ticketholders

In order for us to facilitate refunds correctly, we have to send your details to Ticketsource to action this on our behalf. Your refund will only be actioned back to the original payment method, in most cases you would have paid via Stripe.

Stall Holders

In order for us to facilitate refunds correctly, we will need to take remedial action on your invoice . Your refund will only be actioned to the original payment method, in most cases you would have paid via BACS, but could have also paid via Stripe or Paypal.

Options for Ticketholders

Due to the cancellation of the festival and in line with the terms and conditions for ticket holders you have two options:

Please note the deadline for refunds to ticketholders is 29/06/2022. If you do not apply for a refund by 29/06/2022 at 12:00, we will treat this as a donation.

Options for Stall Holders

Due to the cancellation of the festival, we have decided to offer a refund to stall holders.  You have two options:

Please note the deadline for refunds to stall holders is 06/06/2022. If you do not apply for a refund by 06/06/2022 at 12:00, we will treat this as a donation.

Organisations that paid by BACS should advise their account details for refunds only. If your organisation paid via Paypal or Stripe, a refund request would be actioned to the original payment source.
I am the ticket holder / organisational representative and am authorised to make this request.
Was this page helpful?
YesNo